FAQ's

ABOUT DOG INDUSTRIES CLOTHING

What is DOG Industries Clothing?

DOG Industries Clothing is a UK-based clothing brand built around the idea of having that DOG within you.

DOG represents resilience, loyalty, courage, discipline, self-respect and the confidence to stay true to who you are.

It is not a clothing brand for dog lovers. The name represents a mindset and a way of carrying yourself.

DOG and Miss DOG share the same foundation, but express it in different ways.

What does having that DOG within mean?

Having that DOG within means knowing who you are and staying true to it.

It represents resilience, loyalty, courage, discipline and self-respect. It is about carrying yourself with confidence, standing on your values and not needing validation from anyone else.

What is the difference between DOG and Miss DOG?

DOG and Miss DOG share the same core identity: strength of character, confidence and authenticity.

DOG expresses that identity through a more masculine lens, while Miss DOG combines strength with elegance and femininity.

Both represent knowing who you are and carrying that identity with confidence.

Where is DOG Industries Clothing based?

DOG Industries Clothing is based in Bristol, United Kingdom.

We currently deliver across the UK.

ORDERS & DELIVERY

How long will my order take to arrive?

Most UK orders arrive within approximately 5–7 working days.

As some DOG pieces go through a production and fulfilment process before dispatch, delivery times can occasionally vary.

You will receive tracking information once your order is on the way.

How can I track my order?

Once your order has been dispatched, you will receive tracking information by email.

You can use the tracking details provided to follow your delivery.

If you have not received tracking information or need help locating your order, contact us at:

customerservice@dogindustries.clothing

Do you offer free shipping?

Yes.

We offer free UK shipping on orders over £30.

Any applicable shipping charges will be shown clearly at checkout before payment.

Do you ship internationally?

At the moment, DOG Industries Clothing delivers within the United Kingdom only.

International shipping may be introduced in the future.

What payment methods do you accept?

We accept major debit and credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other supported payment methods available at checkout.

All available payment options will be displayed during checkout.

SIZING & FIT

How do I choose the right size?

Size information is available on each product page.

We recommend checking the relevant size guide before ordering, particularly if you are between sizes.

If you need help choosing the right size, contact us at:

customerservice@dogindustries.clothing

and we will help you choose the most suitable fit.

What if I order the wrong size?

If your item is eligible for return, you can return it in accordance with our returns policy.

The item must be returned in its original condition and will be inspected once received.

For help before placing an order, contact our customer service team, and we can assist with sizing.

RETURNS & REFUNDS

What is your returns policy?

We accept eligible returns within 30 days.

Items should be returned unworn, unused and in their original condition, with original tags and packaging where applicable.

Once your return reaches us, the item will be inspected before your refund is processed.

How do I start a return?

Email us at:

customerservice@dogindustries.clothing

Please include your order number and let us know which item you would like to return.

Our customer service team will then guide you through the return process and provide the relevant return instructions.

Do I have to pay for return postage?

Where a return is approved, we will provide the relevant return instructions.

Depending on the circumstances of the return, we may provide a prepaid Royal Mail return label.

Full details will be confirmed by our customer service team when your return is arranged.

When will I receive my refund?

Once your return reaches us, it will be inspected.

If the return is approved, your refund will be processed back to your original payment method.

Your bank or payment provider may take additional time to make the funds available in your account.

What if my item arrives damaged or faulty?

If your item arrives damaged, faulty or incorrect, contact us as soon as possible at:

customerservice@dogindustries.clothing

Please include your order number and clear photographs of the issue where possible.

We will review the problem and arrange the appropriate resolution.

ORDER ISSUES

What should I do if my order is delayed?

If your order is taking longer than expected, contact us at:

customerservice@dogindustries.clothing

We will check the current status of your order and provide you with an update.

If we are aware of a delay in advance, we will always aim to contact you directly.

What should I do if my tracking says delivered but I have not received my order?

First, check around your property and with anyone else at your address who may have accepted the parcel.

You should also check any delivery information provided by the courier.

If you still cannot locate your order, contact us at:

customerservice@dogindustries.clothing

and we will help investigate the delivery.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible after placing it.

We cannot guarantee that changes or cancellations will be possible once your order has entered fulfilment or production, but we will always check what can be done.

CONTACT & SUPPORT

How can I contact DOG Industries Clothing?

You can contact us through our website contact form or email us directly at:

customerservice@dogindustries.clothing

Our customer service team is available Monday to Sunday.

We aim to respond to customer enquiries as quickly as possible.